Refund policy

Return & Exchange Policy

Effective Date: August 7, 2026

At Simwerks LLC, all hardware, simulation components, and technical systems are custom-configured, special-order, and drop-shipped directly from our manufacturing partners and authorized suppliers.

Because of the bespoke nature of our product lines and supply chain model, all sales are final unless specified by the manufacturer or 

Key Terms

• No Guaranteed Returns or Exchanges: We do not accept returns, cancellations, or exchanges once an order has been placed and processed. Please ensure all component compatibility, specifications, and hardware choices are thoroughly reviewed prior to purchase. If there is an error, email us immediately and we will attempt to work with our partners to rectify.  In certain cases, if you need to return an item, reach out to us at info@simwerkspitt.com and we will work with our partners to try and get a return for you, however, note that you will likely be responsible for a sizeable restocking fee and shipping fee. We will work to keep that to a minimum.  These are in line with industry norms and are required due to the low margin, heavy shipping weights and high costs.  

• Manufacturer Defects & Warranties: If an item arrives damaged or experiences a functional defect out of the box, it is covered directly by the respective manufacturer's warranty policy. We will gladly assist you in facilitating warranty claims, replacement parts, or technical support through our vendor network.

If you have any questions regarding product compatibility or technical specifications before placing your order, please contact us to ensure you get the exact setup you need.