Shipping policy

Shipping Policy

Effective Date: August 7, 2026

At Simwerks LLC, we partner with premier manufacturers and authorized distributors to bring high-end simulation hardware directly to your door. Because our inventory utilizes a direct-to-consumer drop-shipping and special-order model, shipping terms vary by product line and supplier network.

1. Fulfillment & Processing Times

  • Special-Order & Drop-Shipped Items: Most orders are custom-configured and dispatched directly from our manufacturing partners or primary distribution hubs.

  • Standard processing and handling times typically range from 1 to 3 business days before an item leaves the warehouse, though bespoke or made-to-order components may require additional lead times as specified on individual product pages.

  • We do everything we can to ensure that all items are indicated as in-stock or pre-order, etc, but in the advent that an item is out of stock and will no longer be restocked, we will refund that purchase as soon as we are aware.  

2. Shipping Rates & Delivery Estimates

  • Shipping costs and transit times are calculated by our vendors at checkout based on the total weight, dimensions, and destination of your hardware.

  • Standard freight and ground shipping methods generally deliver within 3 to 7 business days once shipped, depending on your location and carrier availability.

  • Large-format shipments, such as full simulation chassis, motion platforms, or heavy-duty monitor stands, may ship via specialized freight carriers requiring scheduled curbside delivery.

3. Tracking Your Order

Once your order has been processed and dispatched by our fulfillment partners, you will receive a confirmation email containing your tracking information. You can use these tracking details to monitor your shipment's progress in transit.

4. International Shipping

At this time, we only ship within the contiguous United States. If you require international delivery, please reach out to us prior to placing your order to verify if your location is supported by our supply chain network. Any orders outside of the lower 48 without prior approval via email (info@simwerkspitt.com) will be immediately cancelled and subject to a fee of up to 10%.  

5. Shipping Damaged or Lost Items

While rare, transit damage or carrier delays can occasionally occur.

  • If your shipment arrives with visible exterior damage to the packaging, please note the damage with the carrier upon delivery and take photographs before unpacking.

  • Inspect your hardware immediately upon arrival. Any shipping damages or transit discrepancies must be reported to us within 48 hours of delivery so we can coordinate with our shipping partners and file the necessary claims.

If you have any questions about lead times or need assistance tracking an existing order, please feel free to contact us.